Privacy policy

1. What kind of data do we collect?

For the operation of the website and company, we collect:

• First and last name
• Email address
• Phone number

We do not collect sensitive data as defined by the CNIL.

Do we use cookies?

Some of our websites use cookies stored on the user’s device. Cookies improve access to our website and help identify returning visitors.

When applicable, a banner informs visitors of the specific purposes of the cookies, the option to refuse or change their settings, and the consequences of continuing to browse. Cookies are not placed or read when the user refuses them.

2. Who collects your data?

The website and the company collect data to improve the experience on our websites, contact users and keep them informed about the progress of our projects.

The information may be used to personalize the experience, improve customer service, respond to requests and comply with judicial authorities.

How long is your data retained?

• Newsletter: until the user unsubscribes
• Contact form: one year from the contact request
• Cookies: a maximum of thirteen months, in accordance with applicable law

3. Is collected data sold or disclosed to third parties?

Arkone is the sole owner of information collected on this website. It is not sold to another company without consent, except when required to fulfill a request or transaction.

Personally identifiable information may be shared with trusted providers needed to operate the website or business, subject to confidentiality obligations. Information may also be disclosed when required by law or to prevent illegal activity and threats to personal safety.

4. On what legal basis is data collected?

Personal data is collected only when permitted by applicable regulations, including when:

• the user has given free, specific, informed and unambiguous consent;
• the information is necessary to perform a contract or requested pre-contractual measures;
• processing is necessary to comply with legal or regulatory obligations;
• Arkone’s legitimate interests justify processing with appropriate safeguards.

For children under sixteen, consent must be given or authorized by the holder of parental responsibility.

5. How is personal data secured?

The website uses security measures to protect information transmitted online, including modern encryption. Offline information is also protected, and access is limited to staff who need it for billing, customer service or project management. The servers are hosted in a secure environment.

6. What are your rights?

Users have the following rights:

• Right of access: request a copy of personal data.
• Right to object: object to processing.
• Right to restriction: request limited processing in the cases provided by law.
• Right to portability: receive personal data in order to transfer it to another controller.
• Right to rectification: correct inaccurate information.
• Right to erasure: request deletion where the legal conditions are met.

After proving their identity, users may exercise these rights by email at [email protected].

Complaints about personal-data processing may be submitted to the French data protection authority (CNIL), 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex.